1. Identity of the service provider
The EventApp platform, accessible at [DE COMPLETAT ÎNAINTE DE PUBLICARE], is operated by:
Legal name: [DE COMPLETAT ÎNAINTE DE PUBLICARE]
Registered office: [DE COMPLETAT ÎNAINTE DE PUBLICARE]
Trade Registry No.: [DE COMPLETAT ÎNAINTE DE PUBLICARE]
Tax ID: [DE COMPLETAT ÎNAINTE DE PUBLICARE]
Contact email: [DE COMPLETAT ÎNAINTE DE PUBLICARE]
This identifying information is mandatory under Law 365/2002 on electronic commerce and must be completed with the company’s actual details before this document is published.
2. Definitions
| Term | Meaning in this document |
|---|---|
| Platform | The EventApp website and applications through which tickets are listed, sold, and managed. |
| Organizer | The individual or legal entity that creates and manages an event on the platform. The final contractual role must be established in the commercial documents. |
| Buyer | The person purchasing one or more tickets, with or without an account. |
| User | Any person who accesses the platform, regardless of whether they make a purchase. |
| Ticket | The electronic document, identified by a unique QR code, that attests to the right of access to an event. |
| Event | The public or private happening listed by an organizer on the platform. |
| Resale | The transaction by which a buyer lists their ticket for sale to another user, through the platform’s P2P marketplace. |
3–4. Role of EventApp and the organizer
EventApp provides the digital services needed to list events and sell, pay for, and validate tickets.
The contractual allocation of obligations between EventApp and the organizer, including who is the contracting party for event access and who is responsible for refunds, is to be established through organizer contracts and validated by an attorney.
EventApp’s exact legal role (technology intermediary, marketplace, or the organizer’s commercial agent) is a commercial/legal decision to be finalized by an attorney, taking into account the technical mode of operation described above.
5. Pre-contractual information
Before completing an order, the buyer has access to: the identity of the event organizer, the event description, date, time and location, the available ticket types and their final price, the delivery terms (electronic, instant), and information about the right of withdrawal and the applicable refund policy (sections 16–17).
6. Account and guest purchase
- ›You can buy tickets without an account, by providing a valid email address ("guest" purchase).
- ›An account gives you access to order history, the resale feature, and ticket management.
- ›You are responsible for keeping your account password confidential. EventApp never asks for your password by email or phone.
- ›EventApp may suspend an account in case of fraud, abuse, or a breach of these terms (section 21).
7. Order and contract formation
The technical flow confirms the order after payment confirmation and then issues the ticket. The legal classification of the order, the exact moment the contract is formed, and the identity of the party accepting the offer are to be established in the final contractual model.
Order steps
Tickets use a dynamic access code. A static screenshot may expire before scanning and must not be considered a reliable method of access.
8. Price, fees and commissions
- ›The ticket price shown on the event page is the price set by the organizer, with no commission included.
- ›At checkout, an EventApp platform fee is visibly added (6% standard, may vary per event) — the total amount due (ticket price + fee) is clearly shown before you enter card details, as required by law.
- ›The organizer receives the ticket subtotal, from which the platform separately withholds its own commission (2% + 1 RON per transaction standard, may vary per event) — this withholding does not affect the amount paid by the buyer.
- ›Stripe’s processing fees are not billed separately to the buyer.
Any cost owed by the buyer must be shown before the order is confirmed. The commercial terms between the platform and the organizer are not part of these consumer terms.
9. Payment via Stripe
Payments are processed via Stripe. EventApp does not receive or store the full card number; the payment fields provided by Stripe handle this data and pass the platform transaction identifiers.
- ›Payment is made in full at the time the order is placed.
- ›Cards supported by Stripe are accepted (Visa, Mastercard) and, where available, Apple Pay/Google Pay.
- ›If payment fails, the order is not confirmed and no ticket is issued.
10. Fiscal documents
Issuing the fiscal document
The platform has technical integration for issuing fiscal documents, but the active provider, the type of document issued for each transaction, and the applicable tax obligations must be confirmed before publication. the fiscal policy and production configuration must be validated by an accountant.
11. Ticket delivery
Tickets are delivered electronically, immediately after payment confirmation, to the buyer’s EventApp account (if one exists) and by email. There is no physical delivery of tickets.
12. Ticket validation
The ticket is identified by a dynamic access code, designed to reduce the risk of copying or repeated use, without constituting an absolute guarantee against any form of fraud.
- We recommend opening the ticket in the app right before entry, with an internet connection available.
- A QR code captured as a static image (screenshot, photo) may no longer be valid at the time of scanning, since the displayed code changes automatically.
- Scanning an already-used ticket is flagged to the organizer as a security event.
13. Ticket transfer
The platform allows transferring a ticket to another user. Upon completion of the transfer, the previous ticket is invalidated and a new, valid ticket is issued in the new holder’s name. As a general rule, transfer does not generate a separate platform fee, distinct from the resale commission described in section 14 — confirm whether transfer remains free as official policy.
14. P2P resale
EventApp offers a peer-to-peer (P2P) resale marketplace for tickets purchased through the platform.
- ›The seller is the user who lists their own ticket for resale, at a price of their choosing, within the cap allowed for that event.
- ›The buyer on the resale market purchases a newly issued, valid ticket with its own QR code — not the seller’s original physical/digital ticket.
- ›The resale price cap is set per event by the organizer and applied automatically by the platform; it is not a single percentage valid across all events.
- ›On sale, the platform withholds a commission from the resale amount; the remainder is paid to the seller.
- ›At the time of listing/sale, the seller’s previous ticket is invalidated — access to the event passes to the buyer on the resale market.
- ›EventApp does not guarantee the sale of a listed ticket and is not a party to price negotiation.
- ›Transactions identified as fraudulent may be cancelled, and the accounts involved may be suspended.
The exact value of the publicly communicated resale cap and commission must be confirmed as official policy before publication.
15. Cancelled/rescheduled events
The organizer is responsible for decisions regarding cancelling, postponing, rescheduling, or materially changing an event, and for communicating these to buyers. EventApp notifies buyers of such changes when informed by the organizer, and facilitates the refund process described in section 16, where applicable.
16. Refunds
Event cancelled by the organizer
Buyers whose tickets were paid for generally receive a refund. The actual processing of the amount via Stripe takes an estimated few business days — this is an operational estimate, not a contractual guarantee of delivering the amount within a fixed number of days.
Rescheduled event
Tickets remain valid for the new date, per the organizer’s policy. If the organizer or applicable law provides for a right to a refund in this case, the buyer will be informed of the procedure.
Voluntary cancellation by the buyer
The refund policy for voluntary cancellation by the buyer (outside the cases above) is a commercial decision that must be confirmed — voluntary-cancellation refund policy. The resale feature (section 14) remains available as an alternative to recover the amount.
Consumers’ mandatory legal rights, provided by GO 21/1992 and applicable law, are not affected by the commercial policy above.
17. Right of withdrawal
Under GEO 34/2014 on consumer rights in contracts concluded with professionals, Art. 16(l), the right of withdrawal from distance contracts does not apply to service contracts related to leisure activities, if they provide for a specific date or period of performance — which is the case for purchasing tickets to an event with a fixed date.
This exception does not remove the buyer’s rights in the cases described in sections 15–16 (event cancelled or changed by the organizer).
18. Minors
The platform does not perform a technical age check at registration or purchase. The minimum age requirement for using the platform and for attending certain events (possibly set by the organizer for that event) is a contractual/commercial condition that must be explicitly established, not an existing technical control.
19. Prohibited conduct
Prohibited:
- Creating fake accounts or automated (bot) ticket purchasing
- Reselling tickets above the cap set by the organizer or outside the platform
- Unauthorized access to the API or reverse-engineering attempts
- Abusive behavior toward organizers or other users
- Using other users’ data without consent
- Attempting to defraud the payment or ticket-validation system
- Listing fictitious tickets or tickets for non-existent events
Breaching these rules may result in account suspension, cancellation of the transactions involved, and, where required by law, referral to the competent authorities.
20. Intellectual property
The platform’s content (name, logo, interface, text, design) is protected by the intellectual property rights of EventApp or its licensors. Event content (descriptions, images) listed by organizers remains their property, under their responsibility for holding the rights necessary for publication.
21. Account suspension
EventApp may suspend or close an account in case of fraud, abuse, breach of these terms, or at the account holder’s request. Tickets already valid generally remain valid for the event for which they were issued, except in cases of confirmed fraud directly related to those tickets.
22. Platform availability
EventApp makes reasonable efforts to keep the platform available but does not guarantee uninterrupted operation. Temporary interruptions may occur for planned maintenance or for technical reasons beyond EventApp’s control.
23. Force majeure
Neither party is liable for failure to perform its obligations caused by a force majeure event, as defined under Romanian law, for the duration and to the extent of its effects.
24. EventApp’s liability
EventApp is liable for the platform’s operation and for delivering the ticket per the confirmed order. EventApp is not responsible for:
- ›The content, quality, safety, or actual running of events organized by third parties
- ›Organizers’ commercial decisions regarding cancelling, rescheduling, or modifying events
- ›Loss of access to a ticket resulting from account compromise due to user fault
- ›Interruptions caused by force majeure or planned maintenance announced in advance
Nothing in this section excludes or unfairly limits EventApp’s liability toward consumers, to the extent such an exclusion would be prohibited by Law 193/2000 on unfair terms in consumer contracts. The exact quantitative limits of EventApp’s liability are a decision by an attorney, compliant with unfair-terms legislation.
25. Changes to these terms
EventApp may update these terms. Significant changes will be communicated to registered users (typically by email or a platform notice) before they take effect, with reasonable advance notice. The current version is always available at [DE COMPLETAT ÎNAINTE DE PUBLICARE]/terms.
26. Governing law
These terms are governed by Romanian law, including Law 365/2002 on electronic commerce, GO 21/1992 on consumer protection, and GEO 34/2014 on consumer rights in distance contracts.
27–28. Support and amicable resolution
For questions, clarifications, or issues regarding an order, a ticket, or use of the platform, users can contact the EventApp team using the details in section 30. Requests are reviewed according to their nature and complexity, and EventApp aims for a direct, amicable resolution.
For an effective resolution, it helps if the message includes the email address used for the order, the order number, and a clear description of the situation, without sending passwords or full card details.
Consumers’ statutory rights remain unaffected. Where applicable, the alternative dispute resolution framework is the one provided by GO no. 38/2015 and ANPC procedures. The EU SOL/ODR platform is no longer operational, Regulation (EU) No. 524/2013 having been repealed as of 20 July 2025 by Regulation (EU) 2024/3228.
29. Competent courts
Situations that cannot be resolved amicably are settled by the competent courts of Romania, without limiting the consumer’s right to bring a claim before the court of their domicile, as provided by applicable law. The exact competent court, if a territorial jurisdiction clause is chosen, is a decision by an attorney.
30. Contact
[DE COMPLETAT ÎNAINTE DE PUBLICARE]
Registered office: [DE COMPLETAT ÎNAINTE DE PUBLICARE]
Tax ID: [DE COMPLETAT ÎNAINTE DE PUBLICARE] · Trade Registry No.: [DE COMPLETAT ÎNAINTE DE PUBLICARE]
Customer support: [DE COMPLETAT ÎNAINTE DE PUBLICARE]
draft v0.1 — unpublished — technical legal draft prepared for attorney review, not an approved or final document. Marked data and decisions must be completed before publication.