We reply as quickly as possible. Check the frequently asked questions below — you probably already have your answer.
I haven’t received my ticket by email. What should I do?
Check your Spam/Junk folder. If it’s not there either, log into the platform and go to "My tickets" — the ticket is available there immediately after payment, regardless of email.
I want to request a refund. How do I proceed?
Refunds are requested from "My orders" → order details → "Request refund". The amount is returned to the original card within 5–10 business days, per the event organizer’s policy.
Payment failed but money was held on my account.
This is a temporary authorization, not a final charge. The amount will be released automatically by your bank within 1–3 business days. You were not charged. If this persists after 5 days, write to us.
The ticket’s QR code doesn’t work at the entrance.
Make sure your screen brightness is at maximum and hold the phone steady. The QR code refreshes automatically — if the page has been open for a while, reload it. If the issue persists, entrance staff can validate manually using the order number.
I want to transfer my ticket to someone else.
From "My tickets" you can start a transfer to any email address. The recipient receives a claim link valid for 48 hours.
How can I sell a ticket on the resale market?
From "My tickets", choose the ticket and tap "List for resale". The price cannot exceed the limit set by the organizer. You’ll be paid automatically via Stripe after the sale — connect your Stripe account from your profile before listing.
I’m an organizer and I have an issue with my event.
Log into the organizer dashboard and check the Analytics or Staff section. For urgent technical issues or commission setup, write to the address below with the subject "Organizer — [Event name]".
Our platform is only the ticketing intermediary. For issues related to the event itself (cancellation, schedule change, access), contact the organizer listed on the event page directly.